Order Status & Shipping FAQ
How long will it take for my order to ship?
Custom items have varying build times, according to the number of orders we’re currently receiving.
The number of weeks in which custom items ships are listed on the product page of each item. This is the amount of time it takes to leave our building, not to arrive at your shipping address.
In an effort to be fair to all our customers, we do not rush orders. Try to plan ahead; if you’re purchasing for a trip on a popular holiday weekend, there’s a good chance a lot of other people are too.
What does the order status “Awaiting Fulfillment” mean?
This means we have received your order, and it is either in production or being prepared for shipping. If you ordered a custom item, keep in mind that we sew these items in the order we receive them. On each product page, you can see approximately how long the waiting time will be.
You’re welcome to contact us to request an approximate shipping date.
What services do you use for shipping?
We ship to almost every country in the world from India. Locally, we ship via FedEx, which usually takes 2-3 days. Internationally, we use Aramex / UPS which typically takes 5-7 days, though this can vary depending on the time spent in customs processing in your country, which is beyond our control.
Customers are responsible for any import duties, taxes or fees.
Will I receive an email when my order ships?
Yes, as soon as the quilt ships, an email automatically goes out including the tracking number. Be aware that it can sometimes take half a day or so for the tracking number to start showing updates.
Our domestic shipments typically arrive in a poly mailer bag packaging.
It is important to remember that the items inside are fabric, so you would not want to use a knife to open the packages. Once you receive the package, it is a good idea to take your quilt out of the sack to let it loft up after shipment, and look over everything to make sure there are no issues.
How can I get in touch with you?
If you aren’t finding the information you need, contact us.
Send us a message:
The submit a request page is the best way to contact us, as it sends an email directly to our customer service team. We typically reply within a day. Just note we don’t work on weekends, because we like to play outside!
You can also live chat with us using the blue button at the bottom-right of the screen. If we’re offline, leave us a message, and we’ll respond as soon as we can.